Healthcare

PCR-360 is the ideal converged and integrated telecommunications business/operational software support (BSS/OSS) platform for large medical institutions. Consolidating your TDM, IP, and VoIP operations into a single platform provides you the opportunity to reduce staffing requirements for service requests, help desks, and incident management. With accurate real–time information on your inventory levels you can centralize and consolidate your entire inventory for additional savings. Your centralized staff can provide services to all your end users whether they are located in the hospitals, medical centers, or your doctor's offices. In addition, your span of control can include nursing homes, family medical centers, and dialysis centers where your support staff is providing services. All information for all locations in a single platform provides status, inventory, and reporting for the entire organization.

PCR-360’s CustomerCenter provides Web–based service request processes that make it easy for the end user to request services, report an incident, track orders and requests, and view all billing reports. The delivery of these technologies must be managed with a high degree of efficiency and within restrained budgets. They need to be able to manage the delivery of various technologies in a timely and cost–effective way.

PCR-360’s SWI (Switch Interfaces) for Cisco and Avaya VoIP switches as well as Nortel (Meridian–SL100–DMS100–CS2100 and the OSSGate client), Lucent 5ESS Apptext, and the Avaya (DEM/LDAP) provide a centralized solution to perform all switch software translation changes from a single location reducing truck roll and staff training requirements.

Consolidated TDM and VOIP call collection provides administrative staff with combined usage reports. In addition with VOIP and SIP servers interfacing with the TDM networks the IP attackers are back compromising VOIP systems for toll fraud. LD might be cheap today but not when black market resellers are reselling hundreds of thousands of minutes. PCR-360’s Toll Fraud module provides real–time analysis and monitoring of traffic usage and alerts your staff via text messaging or email in real–time of potential compromising traffic.

In today's healthcare environment, technology managers are under increasing pressure to provide the highest quality voice and data (TDM, IP, and VoIP) communications services at the lowest possible cost, while still complying with the stringent requirements of HIPPA. Some of the unique challenges facing the healthcare IT/Communications departments are:

  • Reduce costs in every aspect of healthcare communication by providing the most efficient delivery of communications technology and services
  • Monitor access to comply with HIPPA requirements
  • Track telephone usage where numerous people share phones, such as in nurses' stations that may be VoIP phones or wireless phones
  • Track service delivery and technology charges to research grants
  • Telecom expense management (TEM) to accurately identify communication services and usage to each department within the healthcare institution
  • Billing reports and exception reports that details to the end–user their communications expenses

Each IT/Communications department is trying to do more with less, in all areas. They must deliver services with fewer resources (staff and expense dollars), and at the same time increase service quality in order to fulfill their responsibilities to the consumers of their services.

Reduces the costs of the provisioning and support of services by:

  • Reducing staffing requirements
  • Reducing training time
  • Expediting product & service integration

PCR-360's comprehensive management functions support the many needs of a multi–site network environment by providing the ability to implement a centralized network operations center (CNOC) that can provide enterprise–wide visibility to all network components.