Increasing mergers and acquisitions, along with globalization trends, are driving many enterprise technology departments to consolidate management systems and to standardize service delivery in order to improve service and reduce costs.
PCR-360 is the industry leader for converged and integrated telecommunications business/operational (BSS/OSS) software for large enterprise institutions. Consolidating your TDM, IP, and VoIP operations into a single platform provides you the opportunity to reduce staffing requirements for service requests, help desks, and incident management. With accurate real–time information on your inventory levels you can centralize and consolidate your entire inventory for additional savings. All information for all locations in a single platform provides status, inventory, and reporting for the entire organization.
PCR-360’s CustomerCenter provides Web–based service request processes that make it easy for the end user to request services, report an incident, track orders and requests, and view all billing reports. The delivery of these technologies must be managed with a high degree of efficiency and within restrained budgets. They need to be able to manage the delivery of various technologies in a timely and cost–effective way.
PCR-360’s SWI (Switch Interfaces) for Cisco and Avaya VoIP switches as well as Nortel (Meridian–SL100–DMS100–CS2100 and the OSSGate client), Lucent 5ESS Apptext, and the Avaya (DEM/LDAP) provide a centralized solution to perform all switch software translation changes from a single location reducing truck roll and staff training requirements.
Consolidated TDM and VOIP call collection provides administrative staff with combined usage reports. In addition with VOIP and SIP servers interfacing with the TDM networks the IP attackers are back compromising VOIP systems for toll fraud. LD might be cheap today but not when black market resellers are reselling hundreds of thousands of minutes. PCR-360’s Toll Fraud module provides real–time analysis and monitoring of traffic usage and alerts your staff via text messaging or email in real–time of potential compromising traffic.
In today's difficult budget environment, technology managers are under increasing
pressure to provide the highest quality voice and data (TDM, IP, and VoIP)
communications services at the lowest possible cost. Some of the unique challenges
facing the education IT/Communications departments are:
- Reduce costs in every aspect of communications
- Track telephone usage where numerous people share phones that may be VoIP phones or wireless phones
- Track service delivery and technology charges
- Telecom expense management (TEM) to accurately identify communication services and usage to each department within the university
- Billing reports and exception reports that details to the end–user their communications expenses
Each IT/Communications department is trying to do more with less, in all areas. They must deliver services with fewer resources (staff and expense dollars), and at the same time increase service quality in order to fulfill their responsibilities to the consumers of their services.
Reduces the costs of the provisioning and support of services by:
- Reducing staffing requirements
- Reducing training time
- Expediting product & service integration
PCR-360's comprehensive management functions support the many needs of a multi–site network environment by providing the ability to implement a centralized network operations center (CNOC) that can provide enterprise–wide visibility to all network components.