COMIT Technology

For over 30 years COMIT has been PCR’s premier Technology Management System. COMIT is a viable and important part of our product offering to current and future customers and will be continuously supported by PCR.

Our COMIT software sets PCR apart from the competition. Large organizations are unique and have special requirements that aren't always compatible with off-the-shelf software packages. Best practices organizations like ITIL acknowledge and embrace the fact that all organizations can't and don't operate the same way. Rather than re-work your business processes and re-train your staff to meet the needs of your vendor's application, COMIT enables organizations to leverage and build on their existing processes within a new application. This allows organizations to maximize the efficiency of their internal business processes by bundling these processes with the built in efficiencies and work-flows of COMIT. This hybrid model of packaged software with customer specific enhancements provides your organization with the functionality that you need to streamline operations while preserving the unique requirements that are part of your service delivery. The full function, fully integrated technology management system reduces IT operating expenses by up to 40 percent, decreases overall start-up costs, improves employee and customer satisfaction and cuts down on vendor costs. COMIT can be used with all types of technology assets, across all levels of an organization of any size or complexity. COMIT includes WebCenter, PCR's browser-based software that permits end users to initiate service requests, view their entire account information and view their billing online.

COMIT software allows you to:

  • Collect, rate, and charge-back for all types of voice usage
  • Respond to CFO requests with current information
  • Comply with Sarbanes Oxley Act requirements
  • Confirm invoices are legitimate with accurate quantities in vendor billing
  • Automatically update directory information
  • Support service requests
  • Track Assets
  • Trouble ticket/Incident management

COMIT cost savings and efficiency benefits:

  • Typical COMIT customer is able to reduce operational expenses by 15-20%
  • Improves employee productivity and customer satisfaction
  • Reduces vendor costs through better asset management and improved invoice reconciliation
  • Provides automatic updates to general ledger and other external systems
  • Reduces technical training costs